1. Introduction
Welcome to Elibrify! We appreciate your trust in us as you purchase digital products such as ebooks and audiobooks from our website (https://elibrify.com). This Refund Policy outlines our commitment to ensuring a satisfying customer experience and the procedures for requesting refunds when necessary. By using our website and purchasing our digital products, you agree to abide by this policy.
2. Shipping Policy
At eLibrify, we offer digital products such as ebooks and audiobooks, and as such, there are no physical items to be shipped. All purchases are delivered digitally through your eLibrify account. This means that you can access your purchased content immediately after purchase, making it convenient and hassle-free.
If you have any questions or need assistance with accessing your digital products, please contact our Customer Support team(Contact us Form). We are available to assist you with any queries or issues.
3. Eligibility for Refunds
We strive to provide high-quality digital products, but we understand that there may be circumstances where a refund is warranted. Refunds are considered in the following situations:
a. Product Defects: If you encounter technical issues or defects that prevent you from accessing or using the purchased digital product, you may be eligible for a refund. We will investigate the issue before approving a refund.
b. Duplicate Purchases: If you unintentionally purchase the same digital product multiple times, we will refund the duplicate purchase(s).
c. Unauthorized Purchases: If you notice unauthorized or fraudulent transactions on your account, please contact us immediately for a refund and account security measures.
d. Cancellation within 24 Hours: If you change your mind about a purchase within 24 hours and have not accessed or downloaded the digital product, we will consider a refund.
4. Refund Process
To request a refund, please follow these steps:
a. Contact Customer Support: Send an email to our customer support team at support@elibrify.com within the eligible time frame, providing the following information:
- Your name
- Order number
- Description of the issue or reason for the refund request
- Any relevant evidence, such as screenshots
b. Evaluation: Our support team will review your request and investigate the issue if necessary. We may request additional information to facilitate the process.
c. Refund Decision: Once the evaluation is complete, we will notify you of our decision regarding your refund request. If approved, refunds will be issued in the same payment method used for the original purchase.
5. Refund Timeframe
Refunds will be processed within 7-10 business days of approval. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.
6. Non-Refundable Items
The following items are non-refundable:
- Digital products that have been accessed, downloaded, or used.
- Products purchased more than 24 hours ago.
- Products purchased through third-party platforms or retailers. Please refer to their respective refund policies.
7. Contact Us
If you have any questions or need assistance with your refund request, please don’t hesitate to contact our customer support team.
8. Changes to this Policy
Elibrify reserves the right to modify or update this Refund Policy at any time. Any changes will be effective upon posting on our website. Please review this policy periodically for updates.
By using our website and purchasing our digital products, you acknowledge and agree to the terms and conditions outlined in this Refund Policy. Your satisfaction is our priority, and we are committed to providing exceptional customer service. Thank you for choosing eLibrify.com